Cancellation Policy

Play Port requires 48 hours notice of cancellation for individual sessions and smaller bookings (up to 4 persons) and 7 days notice for larger groups (5 persons plus).

We are happy to rebook sessions to another date.

Customers will receive a full refund or credit with 24 hours notice of cancellation. Customers will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances. 

Contact us by phone to cancel or enquire about a cancellation. 

No-shows will be charged the full price.